RPA in Insurance Industry


Robotic Process Automation has multitude of business benefits. However, within the factors of an insurance industry, it can automate the manually intensive processes like extraction of data, complex error tracking, claim verification and more which helps in speeding up the process and creating a better customer experience.
Most of insurance companies such as health, property, car or travel insurance are flooded in back-office processes. The thing that makes RPA in Insurance industry a best fit is the fact that it can automate the end-to-end process by integrating new front end technologies with back-office environments.

RPA helps insurance companies to regulate their processes and intensify their ability to increase the client base with Service Satisfaction. In the case of handling day-to-day insurance operations like underwriting, claims processing, policy servicing, etc., insurers are overwhelmed with repetitive and operational tasks. RPA can accomplish repetitive tasks more quickly, tirelessly and more accurately than humans.
Insurers are reconstructing principle processes by using Robotic Process Automation (RPA). This automation technology is being used to action some of the biggest obstacles faced by insurance companies, in order to promote long-term success opportunities and a competitive marketplace.

Processes where RPA can be implemented within insurance include

Underwriting Process

This involves collecting information from various sources and managing the risks associated with the given policy. A great deal of data analyzing, and determining the risks involved before getting a conclusion takes more than 2-3 weeks on an average. Robotic Process Automation automates the process of data collection from various external and internal sites, thus considerably reducing the time taken for underwriting.

Automated Data Entry Process

There are many areas in the insurance industry where data is entered manually to the system like quotations, insurance claim etc. This is a very time consuming and also expensive process. Manually doing it can even lead to inconsistencies and errors in the data. RPA can easily get the work done in no time and with accurate results.

Process Analytics

All the processes or workflows which are taken care by RPA can be tracked and recorded at each step. It can provide the insurance company with the details like the transactions processed, the exceptions encountered etc. These values can help them in improving their process, reducing workload from the staff and also to make their customers delighted.

Claim processing

RPA in Insurance makes it possible to integrate all the different claim processing information from multiple sources. The analysis show that the claims can be processed 75 percentages faster with the usage of RPA.
RPA in Insurance is well and truly praised to be the technology that significantly positions the industry undoubtedly to become more efficient and customer focused. RPA helps the insurers in easily gathering data from various sources to be used at the centralized documents so that the claims can be processed in much faster pace.

Benefits of Robotic Process Automation

Lower Cost

High Accuracy

Regulatory Compliance

Ready Bots

Cognitive Capability

Higher Efficiency

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